Don's Appliances

Great customer service! Fast delivery for in-stock appliance. I ordered a new GE electric range two weeks ago. The 1st delivery was fast within 2 business days, but product came out from the box with 2 big dent at the back. They took it back. Got call from customer representative the other day with 3 solutions. Ended up have to order another in-stock model since the previous one is out of stock. 2nd delivery was fast too, got the range in 2 days. The range is beautiful and works efficiently!

We came to Don’s Appliances after a bad experience with Lowe’s. Our original purchase was a GE Cafe rangetop to replace an older cooktop. The installation of the range went so well that when our washer died the same weekend we weren’t upset. We figured Don’s would give us another stellar experience. We chose a GE washer/dryer combo and installation was scheduled for two days later. Our washer/dryer are on the second floor of our townhome in a laundry closet. The washer sits in a drain pan connected to a PVC pipe underneath to prevent flooding. The pan has had water in it a few times in the five years since our home was built, and we’ve never had an issue with leaks. During the installation I heard a lot of banging, scraping, and one crash as if they dropped the washer. I was concerned about the integrity of the area but not quite enough to stop the installation. Two hours later I’m shopping and my fiancé calls to say the washer is full of hot water that won’t stop running, even when the machine is unplugged. Only turning off the hot water line stops it. I came home to find water in the drain pan and a very humid laundry closet. The washer was wet in the front and back, so it wasn’t clear where the water in the pan came from. I was upset that our new washer needed to be replaced, but little did I know the nightmare hadn’t even begun yet. An hour later during dinner I’m hit in the face with a drop of water. I look up to see our ceiling soaked, enough to make the drywall seams severely sag. We run upstairs to try and stop the leaking, and as soon as my fiancé steps into the laundry closet the glass shade on the lighting fixture drops to the ground and breaks. His foot and leg are now bleeding as we stuff towels into the front of the drain pan in a desperate attempt to stop the water. We finally got in touch with someone from Don’s two days later who assured us that they have a restoration company contracted to help fix what happened. I was expecting a replacement washer and a refund to help cover the cost of repairs, so their initial response impressed me. The contractor in charge of the restoration and another installation team from Don’s came at the same time to replace our broken washer and assess the damage. The drain pan was wet underneath and the interface between it and the pipe was loose. The tile floor underneath was cracked, likely due to the washer being dropped. We were left with fans and a dehumidifier running on over the weekend to stop any mold growth. On Monday morning I hear from the contractor that Don’s isn’t responding to him about us. He came to pick up his equipment and that’s the last we saw of him. Later that day I get a call from the installation manager who informs me that their service team can find “nothing wrong” with the washer, therefore the water damage to our ceiling is being questioned via an insurance claim. The reason for the claim is that the cost of repairing the damage they caused is too high for him to “hide it” among other expenses (his words not mine). He never asked the second team of installers about what they saw, which was the washer’s hot water connection not working correctly and a drain pan that allowed water to leak underneath it. It’s been five days, and I can barely get anyone from Don’s to answer my calls. Our ceiling is damaged with no resolution, and the manager from Don’s has told me he doesn’t know what recourse we have if their insurance denies the claim. He suggested we file our own homeowners insurance claim and incur a $1,000 deductible because of a leak that happened hours after they installed a new washer. Don’s is a business with a great reputation, so I never would have envisioned being in this mess with them. Even if they do need to submit to their insurance, why make a customer who was so inconvenienced wait for an undetermined amount of time for repairs? We are hosting Thanksgiving for our family members in five weeks, and right now I’m heartbroken at the prospect of our ceiling looking like a war zone with no end in sight.

Choosing and purchasing a new washing machine was made incredibly easy by Maria, the saleswoman I worked with. I love that you can ask questions and make arrangements through text. Johnny and his crew delivered and installed my new machine and removed the old one with incredible efficiency. They were very polite and knowledgeable.

We purchased our new kitchen appliances from Dons Delivery was without incident. I can’t rate their installers because the kitchen contractor did that work. We ordered a new refrigerator a year later when our downstairs one went on the Fritz. Ordering and delivery was smooth. We liked the online method for tracking the arrival time.